z78 Privacy Policy

1Introduction

This Privacy Policy explains how z78 (referred to as "z78", "we", "us" or "our") collects, uses, stores and protects personal information when you visit z78.fun, register an account, make deposits or withdrawals in PKR, place sports bets, play casino or live casino games, or use the z78 mobile app.

We understand that handing over personal information to any online platform is a significant trust decision — especially for users in Pakistan who are increasingly aware of data privacy risks. This policy is written in plain, straightforward language so you know exactly what you are agreeing to. There are no hidden clauses.

By registering with z78 and using our services, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, you should not register an account or continue using the platform. If you already hold an account and wish to have it closed and your data removed, contact our support team.

2Data We Collect

z78 collects personal data in three broad ways: information you give us directly when registering or using the platform, information generated automatically when you use our services, and limited information received from payment processors.

Information You Provide Directly

• Registration data: Your full name, date of birth, mobile number and email address provided when creating your z78 account.
• Payment reference data: The mobile number or bank account reference linked to your JazzCash, Easypaisa, Raast or bank transfer transactions. We do not store your full wallet PIN or banking password.
• Verification documents: If identity verification is required, you may be asked to submit a copy of your CNIC (Computerised National Identity Card) or similar identity document. This is stored securely and used only for verification purposes.
• Support communications: Any messages, complaints or queries you send to the z78 support team through live chat, email or in-app messaging are retained as part of your account history.

Information Collected Automatically

• Device data: Device type, operating system version, browser type and screen resolution. This helps us ensure the platform works correctly on the wide range of Android devices used across Pakistan.
• Connection data: Your IP address at the time of login, approximate geographic location derived from IP, and connection timestamps.
• Betting and gaming activity: All bets placed, games played, deposit and withdrawal history, session durations, and account balance movements — this data is core to running your account.
• Behavioural data: Pages visited, features used, clicks and navigation patterns on the z78 website and app. Used to improve the platform experience and identify any technical issues.

Data Summary Table

3How We Use Your Data

Every piece of data z78 collects has a defined purpose. We do not use your data for anything beyond what is described below.

• Running your account: Processing your registration, managing your PKR balance, settling your cricket, PSL and football bets, and crediting your casino and live casino winnings.
• Processing payments: Matching your JazzCash, Easypaisa, Raast or bank transfer deposits to your z78 account and processing your withdrawal requests back to the same method.
• Identity verification: Confirming you are who you say you are, that you are at least 18 years old, and that the payment methods on your account belong to you.
• Security and fraud prevention: Detecting and preventing duplicate accounts, unauthorised login attempts, bonus abuse, and suspicious transaction patterns.
• Responsible gaming monitoring: Monitoring your activity patterns to identify signs of problem gambling behaviour and to apply deposit limits, session limits or self-exclusion tools that you have set on your account.
• Customer support: Accessing your account history and support chat records to investigate and resolve any queries, complaints or disputes you raise with the z78 team.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the z78 platform — including the sports betting interface, casino navigation, payment flow, and mobile app performance on Pakistani networks.
• Marketing (opt-in only): Sending you information about relevant promotions, bonus offers, PSL betting markets and new features — only if you have opted in. You can withdraw this consent at any time.

4Legal Basis for Processing

z78 processes your personal data on the following grounds, depending on the specific type of processing involved:

• Contract performance: Most of the data processing described in this policy is necessary to provide you with the z78 service you signed up for — your account, your bets, your payments. Without this processing, we cannot operate your account.
• Legitimate interests: Security monitoring, fraud prevention, responsible gaming checks and platform analytics are carried out on the basis of z78's legitimate interest in operating a safe and fair platform — balanced against your privacy interests.
• Consent: Marketing communications and non-essential cookies are processed only on the basis of your explicit consent. You can withdraw this consent at any time through your account settings.
• Legal obligation: Identity verification (KYC), record-keeping of financial transactions, and cooperation with lawful requests from authorised bodies are carried out where required by applicable law.

5Sharing Your Data

z78 does not sell your personal data. We share data with third parties only where it is strictly necessary to deliver the z78 service, and only to the extent required for that specific purpose.

Payment Processors

When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast or bank transfer, we share the transaction reference data needed to complete that payment. The payment processor receives only what is required to process the PKR transaction — they do not receive your betting history, game data, or full account profile.

Game Providers

Casino slot games and live casino streams on z78 are provided by third-party game studios. These providers receive a session token and your in-game activity data necessary to run the game and settle results. They do not receive your personal registration details, payment method data, or PKR balance information.

Technology Infrastructure

z78 uses third-party cloud hosting and content delivery infrastructure to operate the platform. These providers process data on our behalf under strict data processing agreements and are not permitted to use your data for any other purpose.

Legal and Compliance

If required by law or in response to a lawful request from an authorised authority, z78 may disclose personal data as legally required. We will always assess the validity of such requests before responding.

6Cookies & Tracking

z78 uses cookies and similar tracking technologies on the website and app to make the platform work correctly, keep you securely logged in, and understand how users interact with different features.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These maintain your login session, remember your preferred betting odds format, and ensure payment flows work correctly. These cannot be disabled without breaking the service.
• Analytics cookies: Used to understand how users navigate z78 — which pages are visited most, where users drop off during registration, and how the mobile experience performs on different Android and iOS devices common in Pakistan.
• Preference cookies: Store your settings like language preference, display options and notification choices so they persist between sessions.
• Marketing cookies (opt-in): Used only if you have consented to receive marketing communications. These track whether you opened a promotional email or clicked through to a specific bonus offer.

You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the core z78 betting and casino services, though some preference settings may not persist between sessions.

7Data Security

z78 takes the security of your personal and financial data seriously. The following technical and organisational measures are in place to protect your information:

• All data transmitted between your device and z78 servers is encrypted using TLS (Transport Layer Security). This applies to all platform activity including login, deposits, withdrawals, and live casino sessions.
• Personal data stored on z78 servers is encrypted at rest. Access to stored personal data is restricted to authorised personnel on a need-to-know basis.
• z78 staff who handle personal data are subject to confidentiality obligations. Data access is logged and regularly audited.
• z78 operates intrusion detection systems and monitors for unusual login patterns, including logins from new devices or atypical locations, which may trigger additional verification steps to protect your account.
• Regular security assessments are conducted on the z78 platform infrastructure to identify and address potential vulnerabilities before they can be exploited.

8Data Retention

z78 retains your personal data for as long as your account is active and for a reasonable period after account closure, in order to handle any outstanding queries, disputes or legal obligations. The general retention periods that apply are:

• Account data (name, DOB, contact details): Retained for the life of your account and for a defined period after closure — typically five years — to cover any late-emerging compliance, dispute or fraud investigation requirements.
• Financial transaction records (deposits, withdrawals, PKR balances): Retained for a minimum period as required for financial record-keeping obligations, generally five to seven years from the date of the transaction.
• Betting and gaming history: Retained for the life of the account plus a minimum post-closure period. Anonymised, aggregated versions may be retained longer for platform analytics purposes.
• Support communications: Retained for a minimum of three years from the date of the interaction to allow for follow-up queries and dispute resolution.
• Identity verification documents (CNIC etc.): Retained for as long as legally required after account closure and then securely deleted.

When retention periods expire, personal data is securely deleted or anonymised so it can no longer be attributed to you individually. You can request early deletion of your data where no overriding legal obligation prevents it — see Section 9 for your rights.

9Your Rights

As a z78 user, you have specific rights over your personal data. These are not just policy commitments — you can exercise these rights at any time by contacting z78 support.

• Right to access: You can request a copy of the personal data z78 holds about you. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. For some fields — such as your registered contact number — you can update these directly in your account settings.
• Right to erasure: You can request that z78 delete your personal data. We will action this where no legal obligation requires us to retain it. Note that financial transaction records have mandatory retention periods and cannot be deleted early.
• Right to object: You can object to the processing of your personal data for marketing purposes at any time. You can also raise objections to other forms of processing — we will assess each objection on its merits.
• Right to data portability: You can request your personal data in a structured, machine-readable format where technically feasible, so you can transfer it to another service if you choose.
• Right to restriction: You can ask z78 to restrict processing of your data while a dispute or objection is being resolved — for example, if you believe data we hold is inaccurate and wish for us not to use it until the correction is confirmed.

To exercise any of these rights, contact the z78 support team via the details in Section 13. We aim to respond to all data rights requests within 30 days. For complex requests, we may need additional time but will always keep you informed of progress.

10Children's Privacy

z78 is strictly an adults-only platform. Users must be at least 18 years of age to register and use any z78 service — including sports betting, casino games, slot titles, live casino and all PKR payment functionality.

z78 does not knowingly collect personal data from anyone under the age of 18. If we become aware that a user account belongs to a person under 18 — through age verification, document checks, or a report — the account will be immediately suspended, any balance will be frozen pending investigation, and the account will be closed.

11Marketing Communications

z78 sends promotional communications — including bonus offer alerts, PSL betting market updates, new game announcements, and seasonal promotions — only to users who have explicitly opted in to receive them.

Marketing messages are sent via the contact method you have registered: email or push notification via the z78 app. We do not send unsolicited SMS marketing to your mobile number.

You can withdraw your marketing consent and opt out at any time in the following ways:

• Log in to your z78 account and navigate to Settings > Notifications > Marketing to disable all promotional communications.
• Click the unsubscribe link included at the bottom of every promotional email you receive from z78.
• Contact z78 support directly and request to be removed from all marketing lists. We will process this within two business days and confirm once done.

Opting out of marketing does not affect your ability to receive essential account communications — such as deposit confirmations, withdrawal updates, responsible gaming alerts, and account security notifications. These are not marketing messages and will continue regardless of your marketing preference.

12Changes to This Privacy Policy

z78 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable data protection standards, or the introduction of new platform features. When we make material changes — changes that affect how your data is used or your rights as a user — we will notify you through one or more of the following methods:

• An on-screen notification when you next log in to your z78 account, prompting you to review the updated policy.
• A direct message to your registered email address summarising the key changes and linking to the full updated policy.
• A push notification via the z78 app for users who have app notifications enabled.

The "Last updated" date at the top of this page will always reflect when the policy was most recently revised. Continuing to use z78 after a policy update has been communicated constitutes acceptance of the revised terms. If you do not agree with the changes, you should stop using z78 and contact support to arrange account closure.

We recommend bookmarking this page and checking it periodically — especially ahead of major cricket seasons and PSL tournaments, when platform features and promotional structures may be updated.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how z78 has handled your personal data, please get in touch with our support team:

• Email: [email protected]  (plain text only — do not send identity documents or sensitive personal information by email unless specifically requested by our team)
• Support is available daily. Most privacy and data rights requests receive an initial response within 24–48 hours, with full resolution within 30 days for complex requests.
• For common account queries, visit the FAQ page — many routine questions about account data, payment records and settings are answered there.

For responsible gaming support, including self-exclusion requests, please visit the Responsible Gaming page directly — these requests are actioned as a priority.